How can we help you?

Creating an account on Flogistics is simple. Click the "Sign Up" button in the top right corner of the homepage. You'll need to provide your email address, create a password, and select whether you're an SME looking for logistics services or a Logistics Provider. After submitting the form, you'll receive a verification email. Click the link in the email to activate your account and start using Flogistics.

Company verification helps build trust on our platform. To verify your company, navigate to Settings > Company Profile. Upload the required documents including business registration certificate, tax identification number, and proof of address. Our verification team typically reviews submissions within 2-3 business days. You'll receive an email notification once your company is verified. Verified companies display a blue checkmark badge.

When signing up, you'll choose between two account types: SME (Small to Medium Enterprise) if you need logistics services and want to create RFQs, or Logistics Provider if you offer logistics services and want to bid on RFQs. Choose SME if you're a business that ships products and needs transportation, warehousing, or freight forwarding services. Choose Logistics Provider if you're a carrier, freight forwarder, warehouse operator, or 3PL provider.

To create an RFQ, log in and click "Create RFQ" from your dashboard. Fill in the details including origin and destination addresses, cargo type and dimensions, preferred shipping dates, and any special requirements like temperature control or insurance. You can also upload photos or documents. Once submitted, your RFQ will be visible to qualified logistics providers who can submit competitive bids. You'll receive notifications when new bids come in.

When reviewing bids, consider multiple factors beyond just price. Check the provider's rating and reviews from other SMEs, their response time and communication quality, included services and insurance coverage, and their experience with similar shipments. You can message providers directly to ask questions before accepting a bid. Compare at least 3-5 bids when possible. The platform highlights verified providers and those with excellent track records.

Flogistics supports multiple payment methods for your convenience. You can pay via credit/debit cards (Visa, Mastercard, American Express), bank transfers (ACH/wire transfers), PayPal, or company purchase orders for verified businesses. Payments are held in escrow until the shipment is confirmed delivered, protecting both parties. You'll receive detailed invoices and can set up automatic payments for recurring shipments.

Real-time tracking is available for all shipments booked through Flogistics. Access the "My Shipments" section from your dashboard to view live tracking information. You'll see the current location, estimated delivery time, and shipment status updates. The platform sends automatic notifications for key milestones like pickup confirmation, departure, customs clearance, and delivery. You can also share tracking links with your customers directly.

Browse available RFQs from your dashboard or use filters to find opportunities matching your services and routes. Click on an RFQ to view full details. Click "Submit Bid" to enter your pricing, estimated transit time, included services, and any terms and conditions. You can attach your company certifications and insurance documents. Submit your bid before the deadline. You'll be notified if the SME accepts your bid or has questions.

Required certifications vary by service type. Common requirements include: business license and registration, liability insurance (minimum $1M coverage), cargo insurance for goods in transit, DOT number (for US-based trucking), SCAC code (for freight forwarding), and industry-specific certifications like hazmat handling, cold chain compliance, or customs brokerage licenses. Upload these documents in Settings > Certifications. Some certifications require annual renewal.

Payment terms are transparent and protect both parties. When an SME accepts your bid and pays, funds are held in escrow. You receive payment within 24-48 hours after the SME confirms successful delivery. For recurring customers, you can negotiate custom payment terms (net 15, net 30). Flogistics charges a 5% service fee on completed transactions, deducted from your payment. You'll receive detailed payment statements and can set up direct deposit.

Yes, our platform is designed for providers handling multiple shipments. The dashboard provides a comprehensive view of all your active bids, accepted jobs, and completed shipments. Use the calendar view to visualize pickup and delivery schedules, avoiding conflicts. Set up automatic notifications for new RFQs matching your service areas and equipment. The mobile app allows you to update shipment status and communicate with clients on the go.

To change your password, go to Settings > Security. Click "Change Password" and enter your current password, then your new password twice to confirm. We recommend using a strong password with at least 12 characters, including uppercase and lowercase letters, numbers, and special characters. If you've forgotten your password, use the "Forgot Password" link on the login page to receive a reset email.

Team management is available for verified business accounts. Navigate to Settings > Team Members and click "Invite Member." Enter their email address and assign a role (Admin, Manager, or Viewer). Admins have full access, Managers can create RFQs and accept bids, and Viewers have read-only access. You can modify permissions or remove team members at any time. Each team member must create their own account and accept the invitation.

To delete your account, go to Settings > Account > Delete Account. Please note that account deletion is permanent and cannot be undone. Before deleting, ensure all active shipments are completed and all payments are settled. You can download your data history before deletion. If you have any ongoing disputes or outstanding payments, you must resolve these before account deletion is allowed. For assistance, contact our support team.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, wire transfers, and PayPal. Verified businesses can also request invoicing with net 30 payment terms. All payments are processed securely through our PCI-DSS compliant payment system. Payment information is encrypted and never shared with third parties. You can save multiple payment methods and set a default option.

Refunds are handled on a case-by-case basis. If a logistics provider cancels before pickup, you receive a full refund immediately. If there are service issues, you can open a dispute within 7 days of delivery. Our mediation team reviews the case and evidence from both parties. Partial or full refunds may be issued based on the findings. The escrow system ensures your payment is protected until successful delivery is confirmed.

For SMEs, there are no fees to create RFQs or browse providers. You pay only the bid amount you accept, with no hidden charges. For Logistics Providers, we charge a 5% service fee on completed transactions, which covers platform use, payment processing, insurance, and customer support. The fee is automatically deducted when you receive payment. There are no subscription fees or monthly charges for either party.

Flogistics works best on modern web browsers. We support the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For optimal performance, ensure your browser is updated to the latest version. JavaScript must be enabled. We recommend a minimum screen resolution of 1280x720. The platform is fully responsive and works on tablets and mobile devices through the web browser.

Yes! The Flogistics mobile app is available for both iOS (App Store) and Android (Google Play Store). The app provides full functionality including creating and managing RFQs, submitting and tracking bids, real-time shipment tracking with push notifications, in-app messaging with clients or providers, and document uploads. Download the app and log in with your existing credentials. The mobile app syncs seamlessly with the web platform.

If you encounter a technical issue, please report it through our Support portal. Click the "Help" button in the top right corner and select "Report Issue." Describe the problem in detail, including what you were trying to do, any error messages, and your browser/device information. Attach screenshots if helpful. Our technical support team typically responds within 2-4 hours during business hours. For urgent issues, use the live chat option for immediate assistance.